Traveler Information-The safety of customers, employees and partners is the top priority at DFW Airport.

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The safety of customers, employees and partners is the top priority at DFW Airport.

DFW Airport is one of 13 U.S. airports identified by the Department of Homeland Security (DHS) to screen passengers for the coronavirus. Customs and Border Protection (CBP), DHS, and Centers for Disease Control (CDC) remain on site screening passengers from specific regions and countries. We continue to work closely with federal, state and local public health partners to support efforts to mitigate the spread of the virus and ensure the safety of everyone at DFW Airport.

Impacts/Closures at DFW

Some air service, terminal services and airport events have been impacted by efforts to prevent the spread of the coronavirus.
  • Flights/Airlines:
    • Air service at DFW has been impacted, including the suspension of various international flights. We recommend customers contact their airline regarding future travels. View list of airlines at DFW.
    • American Airlines have closed ticket counters have closed in Terminal A, A8 – A15, Terminal B, B9 and in Terminal C, C2 – C15.
  • Security:
    • TSA closed the following checkpoints: A12, A35, B9, C10, C30, E16, E33, D18, D30
    • View open checkpoints and live wait times on our security page or on DFW’s mobile app – iOS or Android
  • Parking
    • Prepaid Parking modifications or cancellations can be made at least 1 hour in advance of your booking arrival time and will receive a full refund. Read our FAQ page on our policy.
    • The Express South, Remote North and Remote South parking lots are temporarily closed. The Express North lot remains open and is offering a rate of $10/day for both covered and uncovered parking.
    • DFW Airport Valet is operating from one location in Terminal D, departures level at D30. All other valet stands in Terminal A, B, C and E are temporarily closed.
  • Concessions:
    • Due to the current situation, many restaurants, shops and services will have limited hours or be temporarily closed.
    • The following lounges/clubs are closed: The Centurion Lounge, AA Admirals Club lounges and the Delta Sky Club.
    • Yoga Studio locations are closed until further notice.
    • Chapels remain open for now as long as no more than 10 people occupy a location at one time. Chaplaincy services have also been suspended.
    • View a complete list of what is currently open in the terminals: ShopsDining, and Services
  • Offices/Special Services:
    • Badging (Access DFW) office has reduced their office hours to 9 a.m. to 4 p.m., Monday – Friday.
    • The Ambassador Program office will temporarily suspend volunteer activities. The office will also be closed March 23 – June 2, 2020.
    • Allways Meet and Greet services have suspended their service offerings at DFW until further notice.
    • Lost and Found location at Terminal E baggage claim E4 will reduce hours effective April 1 – September 30, 2020 to Monday – Friday 8 a.m. – 6 p.m.
    • U.S. Customs and Border Protection (CBP) has suspended operations at the Trusted Traveler Program enrollment center located at DFW Airport.
  • Events:
    • DFW Earth Day celebrations set for April 22 – 23, 2020 have been cancelled.

This page is continuously updated as information is confirmed. Bookmark and check this page for the latest updates.

What We Are Doing

In January 2020, when concerns about the spread of coronavirus began to grow, DFW Airport began enhanced efforts in Terminal D, which houses many of the international flights to and from the airport. DFW’s Customer Experience team paid close attention to touch points throughout the terminal, including the international arrivals area.
Since then, those enhanced efforts have been extended throughout the five terminals and facilities across the airport.
  • In the terminals, we are deploying additional standing hand sanitizer units at the Skylink platforms and at least one unit at every exit location.
  • Customer Experience team is using sanitary wipes and touch screen wipes to focus sanitization efforts on high touch point areas.
  • Additional custodial service staff is being deployed to focus on those touch points, including wiping down Skylink cars and platform touch points.
  • They also will help with custodial essential basic sanitation tasks like trash pickup and wiping down counters and other high touch point areas. This increased help allows custodial team members to focus on the targeted sanitization efforts in the terminal and on Skylink.

Customer Experience is also purchasing and using additional sanitization supplies that meet and, often, exceed CDC recommended standards.

In addition to everyday sanitization, we perform a thorough decontamination process anytime there is potential exposure to COVID-19.

DFW is also offering free terminal parking for all healthcare workers during this time. For more information/details, please visit our Prepaid Parking FAQ page on how to redeem this offer.

What You Can Do

The CDC offers these tips on precautions you can take:

  • Avoid close contact with sick individuals.
  • Avoid touching eyes, nose and mouth.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
  • Wash hands often with soap and water for at least 20 seconds.
  • If soap and water are not available, use an alcohol-based hand sanitizer that contains at least 60 percent alcohol.
  • Stay home if you are ill.

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